At Empire Limos, we believe in complete transparency, reliability, and comfort from the moment you book until you reach your destination. Our goal is to make every step of your experience smooth stress-free and luxurious.
Whether you’re booking your first ride with us or you’re one of our returning VIP clients, we know you may have a few questions about our services fleet and policies. That’s why we’ve gathered the most commonly asked questions to help you plan your journey with confidence.
From reservation details to chauffeur standards, pricing and custom requests you’ll find all the information you need right here. If your question isn’t listed our customer care team is always available — 24/7 — to assist you personally.
Because at Empire Limos, your peace of mind is our priority.
You can easily book online through our [Book Now] page or request a quote using our Get a Quote form. You can also contact our team directly for personalized assistance.
Our fleet includes luxury sedans, stretch limousines, SUVs, and executive vehicles, each maintained to the highest standards for your safety and comfort.
We recommend booking at least 24–48 hours in advance to secure your preferred vehicle and chauffeur. However, same-day bookings may be available based on availability.
Yes! You can modify your booking by contacting our customer service team. We’ll do our best to accommodate your new schedule or requirements.
Absolutely. All Empire Limos chauffeurs are professionally trained, licensed, and background-checked to ensure a safe, comfortable, and discreet experience.
Yes, we provide 24/7 airport transfer services to and from all major airports. Our chauffeurs track your flight to ensure on-time pickups and smooth transfers.
Cancellations made within the allowed time frame (usually 24 hours before pickup) are fully refundable. Late cancellations may incur a small fee.
Yes! We offer custom amenities, such as champagne service, event decorations, and music preferences — just let us know in advance.
We offer both fixed-rate transfers and hourly packages, depending on your travel needs. Request a free quote for exact pricing.
You can reach our team via phone, email, or live chat. Visit our Contact Us page for details — we’re always happy to help.
