Effective Date: 01/01/2025
At Empire Limousine Service, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with our website (https://empirelimos.com). Please note that we operate as a booking and coordination service, working with independent drivers and affiliate companies who own and operate their own vehicles.
By using our services, you acknowledge and agree that Empire Limousine Service is not liable for any issues arising from the performance or actions of independent drivers or affiliate companies.
Information We Collect
We may collect the following types of information:
- Personal Information: Includes your name, email address, phone number, billing address, and credit card details.
- Booking Details: Includes trip locations, dates, times, and special requests.
- Technical Data: Includes IP address, browser type, and device information collected through cookies when you visit our website.
- Communication Records: Includes correspondence via phone, email, or text messages.
How We Use Your Information
Your information is used to:
- Process and confirm bookings.
- Coordinate services with independent drivers and affiliate companies.
- Communicate with you about your reservations or respond to inquiries.
- Process payments and prevent fraudulent transactions.
- Improve our website, services, and customer experience.
- Comply with legal obligations or enforce our terms of service.
Information Sharing and Disclosure
We do not sell your personal information. However, we may share necessary information to:
- Provide trip details to independent drivers and affiliate companies to fulfill your booking.
- Process payments securely through payment gateways.
- Comply with legal obligations or respond to lawful requests from public authorities.
- Protect the rights, property, or safety of our business, clients, or others.
Limited Liability
- Independent Drivers and Affiliates: Empire Limousine International acts solely as a booking and coordination service. We are not responsible for the performance, actions, omissions, or accidents caused by independent drivers or affiliate companies.
- Service Disruptions: We are not liable for delays, missed connections, or cancellations caused by weather, traffic, mechanical issues, or other circumstances beyond our control.
- Loss or Damage: We are not responsible for any personal injury, property loss, or damage incurred during the service.
Data Retention
We retain your information only as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal and regulatory requirements.
- Resolve disputes and enforce agreements.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure data encryption for payment processing.
- Restricted access to personal information on a need-to-know basis.
- Regular updates to safeguard our systems against vulnerabilities.
Your Rights
You have the following rights concerning your data:
- Access and Correction: Request a copy of your personal data or update incorrect information.
- Opt-Out: Decline promotional emails or communications.
- Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
To exercise these rights, please contact us at:
Email: info@empirelimos.com
Phone: +1 (888) 564-5717
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and collect website analytics. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices, terms, or content of those sites.
Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. Please review this policy periodically to stay informed.
Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Empire Limousine International
Website: empirelimos.com
Email: info@empirelimos.com
Phone: +1 (888) 564-5717
